Finnish Service Catalogue Glossary
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Terminology concepts
always openNo contributors
ConceptValid
the type of opening hours allocated to service times in the service channel stating that the service channel is open on a 24/7 basis
sub-target groupNo contributors
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a more detailed group of users for whom the service is intended
sub-organisationNo contributors
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a lower organisation level that can be created under the main organisation if necessary
area in which the service channel is availableNo contributors
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area in which a service channel that is described in the Finnish Service Catalogue is available
area in which the organisation primarily provides servicesNo contributors
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Indicates the area in which the organisation primarily provides services.
Area in which the service is availableNo contributors
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area in which a service channel that is described in the Finnish Service Catalogue is available
regional joint organisationNo contributors
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a consortium founded by many organisations that carries out shared operations across administrative areas
ammattipätevyysNo contributors
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one of the service types used when describing professional qualifications
API keyNo contributors
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A confidential, individual identifier that is used to identify and authorise a user or application that makes calls to the API
architecture reformNo contributors
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A reform of the FTC that clarifies and simplifies the technical implementation of the FSC, makes the APIs easier to use and implements many development proposals received from customers over the years.
customer test environmentNo contributors
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an environment in which users can practice using the FSC interface and test the functions of the search and import integrations
keywordNo contributors
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In the FSC, services are given 1–10 keywords that describe the content of the service in more detail than the service class
service channel accessibilityNo contributors
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information entered in the service channel that indicates how well accessibility has been taken into account in the service channel in question
asiointikanavan yhteiskäyttöisyysNo contributors
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information stating that the service channel can be connected to the services of all FSC organisations
open by appointmentNo contributors
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the type of opening hours allocated to the service times in the service channel stating that the service channel may only be used by appointment
terms and criteriaNo contributors
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a free text field that describes if there are certain conditions or prerequisites that a customer must need to meet to get the service
life eventNo contributors
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if the target group of the service is citizens, it is also possible to assign a life event in which the service may be relevant
search APINo contributors
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an interface for machine-based retrieval of description content in the FSC for use on, for example, websites
call charges in detailNo contributors
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additional information supplementing call charges, which can be used to specify the cost of the call and the components of the price
content's history detailsNo contributors
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information stored in the content data on changes to the content, with timestamp and author information
self-produced serviceNo contributors
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one of the service implementation methods. This is selected when the organisation that described the service produces the service itself
holiday service timesNo contributors
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information available in the service times of service channels providing details of exceptional opening hours in effect during the most common public holidays in Finland or announcing that the service channel is closed
published contentNo contributors
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content that is transferred from the API of the Suomi.fi Finnish Service Catalogue and that can be used in the receiving system
julkinen palveluNo contributors
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a service provided by a public administration organisation
public fundingNo contributors
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one of the funding types for the service. This is selected if the service is provided by public administration
languages in which the client gets the serviceNo contributors
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languages that can be used in the service, taking into account all its service channels
languages in which the service channel provides the serviceNo contributors
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languages in which service is provided in the service channel in question
language versionNo contributors
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the language in which the service, service channel or organisation is described in the Suomi.fi Finnish Service Catalogue
processing timeNo contributors
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information stating how long it typically takes for an authority to process a matter
Terms of UseNo contributors
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Organisations must accept the FSC’s terms of use as part of the FSC access application. In the terms, the organisation agrees to describe its services and service channels in the FSC and maintain said data.
user interfaceNo contributors
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a system used to produce content for the Suomi.fi Finnish Service Catalogue
the application for a user permitNo contributors
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an application for a user permit an organization must submit on the Suomi.fi Service Management website to access the FSC
deploymentNo contributors
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a process in which the organisation studies the data model and benefits of the FSC, submits an application for a user permit, describes its services and service channels in the FSC and arranges the maintenance of its content
user supportNo contributors
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the telephone number or email address that the customer can contact when they need support in using the service channel
connection detailsNo contributors
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additional information provided from the service to the connection between the service and the service channel connected to the service
connection historyNo contributors
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connection history of the service or service channel is a summary in the user interface, which shows the service channels connected to or deleted from the service and when these changes were made, and the details of the party that established or deleted the connection
content saved as a draftNo contributors
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content that has not yet been published or content that has been revised after publication but the revisions have not been published
permit or obligationNo contributors
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a service type used to describe services in which the customer performs an obligation concerning them
information on feesNo contributors
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information stating whether a fee is charged for the service or whether the service is free of charge
metadataNo contributors
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metadata is data on data, i.e. information that describes and defines the data content
multi-provider situationNo contributors
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a situation where an organisation provides a service together with another organisation
other provision methodNo contributors
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one of the methods in which the service is provided
other responsible organisationNo contributors
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an organisation that participates in the organisation of the service in addition to the main organisation