Suomi.fi Quality Tools glossary

Concept·Valid

numerical rating scale

Concept·Valid

a Quality Tool allowing an organisation to collect customer feedback on its service

Concept·Valid

the channel through which the customer receives the service

Concept·Valid

a monitoring target for the Quality Tools

Concept·Valid

a page in the Quality Tool user interface where the user can keep up to date with the quality data stored in the service

Concept·Valid

public website of the Quality Tools in the Suomi.fi Web Service

Concept·Valid

a Quality Tool allowing an organisation to assess the quality of a service on the basis of quality criteria

Concept·Valid

a function that is used to carry out the service self-assessment

Concept·Valid

a Quality Tool allowing an organisation to collect data on the utilisation rate of its service

Concept·Valid

the data measured and collected by the Quality Tools

Concept·Valid

three tools for collecting and monitoring quality data

Concept·Valid

free text field for a response to a self-assessment question

Concept·Valid

feedback provided by service users

Concept·Valid

a service case or situation in which a customer acts with an organisation

Concept·Valid

feedback provided by a user in text format

Concept·Valid

tools that an organisation can use to assess and monitor the quality and use of its services

Concept·Valid

self-service portal of Suomi.fi services for organisations

Concept·Valid

a centralised data repository for which organisations produce information on their services and service channels

Concept·Valid

a group of quality data observations collected on the basis of grouping criteria

Concept·Valid

a Quality Tools function for comparing quality data