Navigated to
Go directly to contents.

Suomi.fi Quality Tools glossary

Terminological vocabulary ·Draft

Go directly to search results.

Filter list

Terminology concepts

No filters

ratingNo contributors

ConceptValid

numerical rating scale

customer feedback toolNo contributors

ConceptValid

a Quality Tool allowing an organisation to collect customer feedback on its service

service channelNo contributors

ConceptValid

the channel through which the customer receives the service

serviceNo contributors

ConceptValid

a monitoring target for the Quality Tools

service monitoring pageNo contributors

ConceptValid

a page in the Quality Tool user interface where the user can keep up to date with the quality data stored in the service

homepageNo contributors

ConceptValid

public website of the Quality Tools in the Suomi.fi Web Service

self-assessment toolNo contributors

ConceptValid

a Quality Tool allowing an organisation to assess the quality of a service on the basis of quality criteria

surveyNo contributors

ConceptValid

a function that is used to carry out the service self-assessment

utilisation rate measurement toolNo contributors

ConceptValid

a Quality Tool allowing an organisation to collect data on the utilisation rate of its service

quality dataNo contributors

ConceptValid

the data measured and collected by the Quality Tools

Quality ToolsNo contributors

ConceptValid

three tools for collecting and monitoring quality data

noteNo contributors

ConceptValid

free text field for a response to a self-assessment question

feedbackNo contributors

ConceptValid

feedback provided by service users

serviceNo contributors

ConceptValid

a service case or situation in which a customer acts with an organisation

verbal assessmentNo contributors

ConceptValid

feedback provided by a user in text format

Suomi.fi Quality ToolsNo contributors

ConceptValid

tools that an organisation can use to assess and monitor the quality and use of its services

Suomi.fi Service ManagementNo contributors

ConceptValid

self-service portal of Suomi.fi services for organisations

Suomi.fi Finnish Service CatalogueNo contributors

ConceptValid

a centralised data repository for which organisations produce information on their services and service channels

control groupNo contributors

ConceptValid

a group of quality data observations collected on the basis of grouping criteria

comparison functionNo contributors

ConceptValid

a Quality Tools function for comparing quality data