Digital support and networking
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Terminology concepts
Co-creationNo contributors
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A goal-oriented working approach, which brings different people and organisations together across familiar boundaries in order to share expertise and achieve a common goal
CoordinationNo contributors
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Ensuring that the arrangement or organisation of operations are seamlessly integrated
DigiNo contributors
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In Finland, the "digi" prefix is used to indicate anything that is digital and happens electronically using digital technologies
Digital courageNo contributors
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The courage and trust to safely adopt new or modified digital devices and services as well as to become more skilled in using them.
Digital fearNo contributors
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Prejudices, uncertainty and sensitivity concerning digital devices, services and digitalisation. The cause of this can be, for example, a lack of knowledge and skills, threat perceptions from the environment or prior experiences
Digital supportNo contributors
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Support for the use of e-services, other services and digital devices. Its purpose is to help individuals and organisations to use digital devices and services independently and in a more secure manner
Digital support networkNo contributors
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A multisectoral group of digital support providers working in different organisations to jointly research, develop and provide digital support
Digital support providerNo contributors
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A person who provides assistance, advice and training on how to use digital devices, software and services. A digital support provider helps people needing digital assistance to do things on their own
DigitalisationNo contributors
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A transformation of the operating culture in which digital ICT devices and services are increasingly used in all areas of everyday life.
Ethical guidelines for digital supportNo contributors
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Developed for providers and recipients of digital support, these guidelines ensure that digital support is secure and consistent. The Digital and Population Data Services Agency has drafted these ethical guidelines in cooperation with its stakeholders.
Face-to-face supportNo contributors
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A form of digital support where the provider and the recipient of digital support meet in the same space.
FacilitationNo contributors
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The goal-oriented planning, steering and implementation of collaboration and group work
NetworkingNo contributors
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Multisectoral cooperation toward achieving a common goal. Each person’s own expertise, knowledge and experience is shared with the others involved
Peer adviser for digital supportNo contributors
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A digital support provider who has a similar, personal life experience as the recipient. They provide digital support to their peers or as part of peer support
Remote supportNo contributors
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A form of digital support, in which the provider and recipient meet using remote connections, such as telephone and video conferencing or a chat service
Service guidanceNo contributors
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Guiding people who need digital support to the right service for a given need